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The latest reports from users having issues in Boston come from postal codes 02127, 02293, 02114, 02119, 02116, 02128, 02118 and 02110.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 123,811 ratings
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Problems in the last 24 hours in Boston, Massachusetts
The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Boston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map Near Boston, Suffolk County, Massachusetts
The most recent Comcast Xfinity outage reports came from the following cities:Boston, Allston, Weymouth, Medford, Revere, Somerville, Chestnut Hill, Newton, Roslindale, Brookline, Watertown, Cambridge, Belmont, Everett and Norwood.
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| City | Problem Type | Report Time |
|---|---|---|
 Boston | Internet | |
| Boston | Internet | |
| Boston | Internet | |
| Boston | ||
| Allston | Total Blackout | |
| Boston |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports Near Boston, Massachusetts
Latest outage, problems and issue reports in Boston and nearby locations:
- Palimpsest Walls (@SplendidCreatur) reported fromBoston, Massachusetts
Any co. that sends me via mail communication it isn't legally required to send gets put on my sh*t list. #Xfinity (which can't decide whether it's Xfinity or #Comcast) sends package upgrade solicitations that contain promotional gift-style cards I think are #5 plastic. #wasteful
- dysfunctional at an executive level (@cyberjock_) reported fromBoston, Massachusetts
Comcast called me and I picked up and it was a hold message they really are the absolute worst company
- Dw Pales (@dwpales) reported fromMalden Centre, Massachusetts
@ComcastCares#mobile_CareI don’t know what I can do for schedule a technic check my internet...Have been more than 6 weeks that we are paying and we still without service and anyone can help us...
- Kerri Brine (@KerriBrine) reported fromWeymouth Landing, Massachusetts
@comcast how come I cant get a hold of 24/customer service on phone or online
- Jake Muircheartaigh (@Mur_man19) reported fromBoston, Massachusetts
Hey @Xfinity I’ve inexplicably have only gotten Spanish programming of the NBA finals. This isn’t a complaint. Vamos Raptors!
- Jason P. Stark (@thebostonmensch) reported fromPeabody, Massachusetts
Dear @comcast, thank you for two complete waste of time phone calls with customer service. All I want to do I switch modems out and even after going on the app and putting me on the account as a user with UNRESTRICTED (your verbiage) access...
- johnmcboston (@johnmcboston) reported fromBoston, Massachusetts
@comcastcares Ahhh. Outage map says there is work in my area. Internet comes back quick enough but brand new cable box keeps taking 10 minutes to restart itself. Errr
- Jake Muircheartaigh (@Mur_man19) reported fromBoston, Massachusetts
Hey @Xfinity I’ve inexplicably have only gotten Spanish programming of the NBA finals. This isn’t a complaint. Vamos Raptors!
- Palimpsest Walls (@SplendidCreatur) reported fromBoston, Massachusetts
I hope #Xfinity goes bankrupt! As of yesterday night, when the #debate would only stream about 3 seconds at a time between pauses, service no longer works. Now, video I’m streaming through the #AmazonPrime app is doing the same thing. Hard shutoffs don’t fix it. I want a #refund.
- Dave Bolton (@sandmandave) reported fromSomerville, Massachusetts
@comcastcares This is exactly the same message I got before. I just need the damn thing sorted. Tired of troubleshooting.
- Cara -❤ From the Bean (@LoveFromTheBEAN) reported fromBoston, Massachusetts
@kickhisassbass @verizonfios It's not as bad as Comcast which has been our only choice for 10 years!
- Robbie Vogel (@RobbieVogel14) reported fromQuincy, Massachusetts
The I Got You Babe cover on this ******* Xfinity commercial is the worst song in human history
- jackiɇ (@jackieroze) reported fromMedford, Massachusetts
@h0llowb0dy Legit why I refuse to leave my house later than 2:30pm hahaha **** the xfinity center and getting down there at that time of day 🙄 we’ll save you guys plenty of beers and snacks never fear 💕
- David Dobrindt (@SleeplaterDave) reported fromMilton Center, Massachusetts
@Xfinity our tv is not working. Great timing with sox and yanks in London
- shortround (@BryanFunkFeole) reported fromSalem, Massachusetts
Damnit Comcast get your sh*t together
- YR🌴🐻 (@yr_spm) reported fromLynn Community Based Outpatient Clinic (CBOC), Massachusetts
I pay $250/mo. For Comcast and I am tired of paying this sh*t 🥴
- 𓃶𝕵𝖚𝖌𝖌𝖊𝖗𝖓𝖆𝖚𝖙¹ (@JudusMaximus) reported fromSalem, Massachusetts
Comcast or Xfinity whatever ******** you call em nowadays really some janky ass shady business people. IDK why I even got cable again sometimes but I guess cuz my internet bundled with it. And they customer service people is rude; this lady lucky it's the Lord's day.
- former goat 🐊🐐🏴 (@marxatfarpoint) reported fromSomerville, Massachusetts
My Comcast bill is like $180, +$10 for Spotify and $30 for various Patreons. I steal sh*t when it's more convenient. However media companies want to divvy that ~$240 up is up to them, but that's what I'm paying to watch and listen to what I want, when and where I want.
- Tyler. (@TylerTheTunaMan) reported fromPeabody, Massachusetts
@Xfinity so I’m trying to watch TV and trying to come in contact with a customer service rep, and I get someone from the philllipines who doesnt even know what we’re talking about.
- Dave Bolton (@sandmandave) reported fromSomerville, Massachusetts
@comcastcares The internet is working again, for the moment. We go offline at least twice a day, so we are due one more. Don't know if is router or just bad wiring. I suspect a combination of both.
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Nini✨ (@unicanini_) reported
@maradiaz13 Same, which i don’t understand Comcast my brother lives like maybe 5 mins away and he gets xfinity 🙄🙄 one of my other friends were talking about this other internet service they say it works 🥲
- Jenn (@jennlaroja) reported
@ananavarro @comcast Replace “Comcast” with any internet provider and you have your answer. They are all horrible because they have zero competition.
- Sheri Minkoff (@SheriMinkoff) reported
Anyone else having lagging typing with #comcast webmail? #xfinity support unable to acknowledge, but search supports there is an known issue @comcast @XfinitySupport @comcastcareers any ideas for a fix?
- LT (@t_lorali) reported
@ananavarro @comcast You know Ana, every time I have called @comcast, the call went well and most times my problem was resolved over phone. I'm not happy about pricing, it sure costs, but service wise they were great
- R Flagg (@rflagg13) reported
@michell10143460 @ananavarro @comcast I agree. I was along time customer and kept seeing ads for deals, so I called said I want that deal on TV, sorry that is for new customers only. Ok I want to cancel and start has a new customer tomorrow. Sorry sir if you cancel you have to wait 1 year before you can get the deals
- Maria (@Maria51876051) reported
@ananavarro @comcast Ana I called Comcast last week you get some me on line from another country hard to understand. Had to explain issue several times. I finally asked can I be transfer to a Supervisor in USA said no. I called back 3 times in 2 days in a roll till I finally got some that could help
- Ralph (@Ralph28244587) reported
@SkyNews Good enough for us as soldiers! Those wasters wrecked it and burnt it down ! Leave them there am sick of Comcast and its narrative! They crossed lots of countries to get here !
- R Flagg (@rflagg13) reported
@ckleppec @comcast @ananavarro You will find that with a lot of phone companies, if the rep does not know how to fix your problem their answer is always reset factory settings. P. S. This rarely works.
- Holger Meerbote (@hdude711) reported
@ananavarro @comcast Personally, I’ve never had a problem calling their customer service...
- iSqueam (@ISqueam) reported
@ananavarro @comcast Comcast has infamously terrible “customer service” and has absolutely no desire to improve it. I won’t use them anymore, haven’t for years.
